The agreement between Luckywear (Muhammad Fahad, Sole Proprietor) (“we”) and the business that uses the portal (“you”). You accept it when you create an account, and again with one tick box if we publish a new version.
Last updated November 2, 2026 · version 5.0
We make custom vector artwork and embroidery digitizing files for your business. Files come as ZIP downloads in your portal after a person on our team has checked them.
One design is one artwork for one placement. A cap front and a cap back are 2 designs, even if you order them together. Complexity, colors, stitch count or layers never change the price. Please list every design when you order. If an order has more designs than you listed, we may count the extra ones.
You prepay credit. 1 credit = US$1 and it never expires. A design costs $15. Rush adds $5 per design, so 3 designs on rush cost 3 × ($15 + $5). The total is shown before you send the order and is taken from your credit when the order starts. If you do not have enough credit, the order waits and nothing is charged. We can change prices with 14 days’ notice by email. Orders already placed keep their price.
Every top-up earns free bonus credit by pack size ($150 pack +$12, $300 pack +$36, $600 pack +$96, $1,000 pack +$180, $2,000 pack +$420, $5,000 pack +$1,250); other amounts earn the same rate as the pack below them. Your first top-up of $60 or more earns an extra $15. Bonus credit is for orders only. It has no cash value and is not refundable.
Standard files take 4 to 12 hours, rush files 2 to 4 hours and flexible files up to 24 hours. The clock starts when your order starts (when credit is available). These are targets. If a rush order is delivered late, we give the rush fee back as credit.
You can cancel an order any time before the first delivery. Its credit goes straight back to your wallet. You can restore a cancelled order, and it is charged again at the price at that time. After the first delivery an order can no longer be cancelled.
After delivery you can request up to 5 free edit rounds on the same design (changes to colors, size, text, cleanup and similar). When you tap Approve, or you do not reply within 72 hours of a delivery, the order is approved and closed: no more edits or chat. A different artwork, placement or a new brief is a new order.
You pay by card through Stripe. We never see or store your card number. Credit is added as soon as Stripe confirms the payment. Credit you have bought is not refunded once used. Unused purchased credit can be refunded within 14 days of the payment if you ask us. Bonus credit is never refundable.
If your very first design is still not right after your free edit rounds, tell us within 7 days of delivery and we return that design’s credit to your wallet. This applies once per business.
You confirm you own the artwork you send us, or have permission to use it. You are responsible for any copyright or trademark claim about it.
Embroidery results depend on your machine, fabric, thread and settings, so please do a test stitch-out first. If a file cannot stitch because of a technical mistake of ours, we fix it free when you tell us within 7 days, even after approval. After you pay, you own the final files made for you. We may show finished work in our portfolio unless you tell us not to.
Our total liability for any claim is limited to the credit you paid for the order it relates to. We are not liable for indirect loss or lost profit. Either of us can end this agreement with 7 days’ written notice (email counts). If we end it, we refund your unused purchased credit. If we publish a new version of this agreement, you accept it with one tick box the next time you top up. We keep each other’s business information private. Muhammad Fahad works as an independent sole proprietor. If we cannot solve a dispute by email within 14 days, either side may start online mediation, and any remaining claim follows the law of your US state of business.
Questions? Email contact@luckywear.xyz.
We show you how ordering works with your own artwork. Pick a day and time that suits you and we confirm by email.